Dashboards built for support & success
Live ticket queue, response time, CSAT, and customer health on a single screen — for the agent on-shift and the team lead at the standup.
Last updated June 2026 · By Widgets PRO Team
Live ticket queue
Open tickets by priority, SLA breaches, oldest unanswered — refreshed in real time from Intercom or Zendesk.
Response time & SLA
First-response and resolution times by team, by tag, and by channel. Spot SLA risk before it breaches.
CSAT & NPS
Customer satisfaction by survey, by agent, by topic — with verbatim comments surfaced next to scores.
Agent leaderboards
Tickets resolved, average satisfaction, and response time — fairly displayed for healthy competition.
Customer health
Pull product usage, payment status, and ticket volume into a single health score per account.
Wallboard for the team
Pair a TV in the support area — current SLA load, on-call lineup, and team mood.
A wallboard for the support floor
Pair an office TV with a 6-digit code and put the queue front and centre. Live ticket count, SLA risk, current shift — everyone sees the same picture.
- Intercom, Zendesk, Help Scout integrations
- Real-time push — no manual refresh
- Alert widget that flashes when SLA risk crosses threshold
- On-call lineup pulled from PagerDuty
Customer health on every account
Blend product usage with support history. Spot churn risk in time to act — accounts with rising tickets, falling logins, or unpaid invoices.
- Stripe payment status next to product usage
- Ticket volume per account from your help desk
- Custom score widget combining multiple signals
- Embed a per-customer dashboard in your CRM
Frequently asked questions
Intercom via OAuth in beta. Zendesk and Help Scout via REST/webhook through the declarative integrations DSL — both expose well-documented APIs and most teams have a connection running within an hour. Native OAuth for both is on the roadmap.
Yes — pair a TV with a 6-digit code, mount it where the team can see, show: open tickets by priority, current SLA risk, who's online, longest wait. Updates over WebSocket — the same instant the queue moves, the board moves.
CSAT trend, response volume, comment sentiment (if your help desk exposes it). NPS aggregate plus latest comments scrolling on the wallboard. Combine with rep activity for full team health.
PagerDuty integration pulls the current on-call lineup; Opsgenie and similar via webhook through the DSL. Show who's primary, who's secondary, when the next handover is — both for support floor and engineering on-call.